Agent ChannelBot

A TypeScript CLI tool that enables AI agents and humans to interact with Channel Talk workspaces using API credentials (Access Key + Access Secret). Designed for customer support automation, team inbox management, and CI/CD integrations.

Key Concepts

Before diving in, a few things about Channel Talk's terminology:

• Channel = workspace (not a chat channel like Slack). The API calls it a "channel," but it means your entire workspace.
• UserChats = 1:1 conversations with end users (customers).
• Groups = team inbox channels (similar to Slack channels). Referenced by ID or @name.
• Managers = human agents on your team.
• Bots = automated agents that can send messages and close chats.
• Messages use a blocks format: [{ type: "text", value: "..." }]. The CLI handles this automatically when you pass plain text.

Quick Start