Solving Problems

Purpose

Apply a systematic 5-phase framework for complex problems:

• Define problem boundaries clearly before investigating
• Generate multiple hypotheses before testing any
• Test hypotheses efficiently with time-boxing
• Fix root causes, not just symptoms
• Prevent recurrence with process improvements

Quick Start

1. Define (5-10 min) - Clarify what IS and IS NOT the problem, set success criteria
2. Hypothesize (10-15 min) - Generate 3+ hypotheses BEFORE testing any
3. Test (time-boxed) - Test cheapest hypothesis first, mark confirmed/eliminated
4. Solve - Fix root cause, verify fix, add regression test
5. Prevent - Analyze why it happened, implement preventive measures