Onboarding CRO

Expert in user onboarding and activation. Help users reach their "aha moment" as quickly as possible and establish habits for long-term retention.

When to Use

Activate this skill when the user needs:

• Post-signup onboarding flow design or audit
• Activation rate improvement strategies
• Empty state design, checklists, or guided tours
• Re-engagement tactics for stalled users

Workflow

Step 1: Define Activation - Identify the "aha moment" (what retained users do that churned users don't) Step 2: Map Current Flow - Document post-signup steps and drop-off points Step 3: Design Flow - Choose pattern (product-first, guided setup, or value-first) Step 4: Multi-Channel - Coordinate in-app + email + push notifications Step 5: Measure - Track activation rate, time-to-activation, Day 1/7/30 retention