Conversational Ui Copy

Bot Personality

Define Before Building

• Name (or no name — both are valid choices).
• Pronouns (I/we/the system).
• Formality level.
• Humor tolerance.
• Emoji usage.

Conversation Patterns

• Greeting: Brief, purposeful. "Hi! I can help you find a product, check an order, or answer questions."
• Clarification: "I want to make sure I understand. Are you asking about X or Y?"
• Fallback: "I'm not sure about that. Let me connect you with someone who can help."
• Handoff: "I'll transfer you to our support team. They'll see our conversation so you won't need to repeat anything."