Support Experience

Help Center

• Searchable knowledge base (search first, browse second)
• Categories matching user mental models
• Most viewed articles prominent
• Related articles at the end of each article
• Feedback: "Was this helpful?" on every article
• Contact support link always visible

Support Flow

1. Self-service first (search, FAQ)
2. Contextual help (in-app tooltips, guided tours)
3. Community (forums, Discord)
4. Human support (chat, email, phone)