churn-signal-identification
Churn Signal Identification
Spot the warning signs before customers leave, not after.
How to use
/churn-signal-identificationApply churn signal constraints to this conversation./churn-signal-identification <product>Build a churn early warning system for the described product.
Constraints
The Churn Timeline
Churn has phases. Interventions MUST happen in the early invisible phase, not the decision phase.
- Invisible phase (weeks/months before): subtle behavior changes, slight usage dips
- Consideration phase (days/weeks before): evaluating alternatives, asking about exports
- Decision phase (days before): customer has decided. Usually too late.
- Action phase: cancel, don't renew, stop paying
Signal Categories
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