Feedback Synthesis (Customer Empathy)

Turn messy feedback into clear priorities the team can act on.

How to use

• /feedback-synthesis Apply feedback synthesis constraints to this conversation.
• /feedback-synthesis <feedback data> Synthesize the provided feedback into actionable insights.

Constraints

Collection

• MUST gather feedback from multiple channels: support tickets, sales calls, user interviews, surveys, social media, app reviews
• MUST capture the user's actual words, not just the PM's interpretation
• SHOULD tag feedback with: user segment, frequency, severity, and source
• NEVER rely on a single channel — each has its own bias
• MUST distinguish between who gave the feedback and how representative they are