incident-management
Incident Management
Incident Severity
| Level | Impact | Response Time |
|---|---|---|
| SEV1 | Complete outage | Immediate |
| SEV2 | Major degradation | < 15 min |
| SEV3 | Minor degradation | < 1 hour |
| SEV4 | Low impact | Next business day |
Incident Response
1. Detect
- Monitoring alerts
- Customer reports
- Error logs
2. Triage
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