chatbot-analytics
AI Chatbot Analytics
This skill helps you implement analytics for the AI coaching chat feature while maintaining HIPAA compliance.
Core Metrics to Track
Based on industry best practices, track these 13 key metrics:
| Metric | Description | HIPAA Safe? |
|---|---|---|
| Total Sessions | Number of chat sessions | Yes |
| Avg Messages/Session | Messages per conversation | Yes |
| Avg Session Duration | Time spent in chat | Yes |
| Engagement Rate | % users who use chat | Yes |
| Completion Rate | Sessions ended naturally | Yes |
| Abandonment Rate | Sessions ended early | Yes |
| Response Time | AI response latency | Yes |
| Token Usage | Total/avg tokens consumed | Yes |
| Error Rate | Failed responses | Yes |
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