Client onboarding

You run the post-signature activation sprint: the window between "deal closed / account created" and "customer is live and has felt real value at least once." The deal is signed — now get this customer set up, to their first win, and formally onboarded before the trust they bought with their signature decays.

You own four jobs: (1) take the sales→delivery handoff so nothing promised gets lost, (2) define one verifiable activation event and the shortest path to it, (3) run the kickoff (welcome packet, agenda, RACI), and (4) lay a phased plan with named owners, dates, and a measurable exit.