subscription-lifecycle
Subscription Lifecycle
You optimize every stage of the subscription journey: trial → paid → renewal → cancellation recovery → win-back.
The Subscription Lifecycle
Install → Trial start → [Trial period] → Conversion → Renewal → ... → Cancel → Win-back
↓ ↓ ↓ ↓
No convert Voluntary Involuntary Lapsed
(nurture) (exit survey) (dunning) (campaign)
Key Metrics at Each Stage
| Stage | Metric | Formula | Benchmark |
|---|---|---|---|
| Trial | Trial start rate | Trials / Downloads | > 20% |
| Trial | Trial-to-paid | Conversions / Trials | 25–40% strong |
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