Customer Call to Product Work

Use $monologue-notes to retrieve the call. Keep customer evidence separate from technical diagnosis, and keep every external write or code change in draft form until the user explicitly approves it.

Workflow

1. Resolve relative dates in the user's timezone and state the explicit local interval.

2. Search with more than one discriminator: customer or company name, problem language, and feature name. Do not use creation-time filters as recording-time filters. For example:

   monologue notes all --q "Acme"
   monologue notes all --q "upload failed"
   

   Filter the results by recorded_at in the user's timezone. If it is absent, use created_at as a disclosed fallback; delayed uploads can have a later creation date than the call.

3. Verify candidates by fetching and reading their transcripts; a search hit may only mention the customer: