incident-response
Installation
SKILL.md
Incident Response Skill
In a crisis, follow the process. Panic is the enemy of resolution.
Severity Levels
| Level | Definition | Response Time | Escalation |
|---|---|---|---|
| P1 | Service down, all users affected | Immediate (drop everything) | Notify leadership within 15 min |
| P2 | Major feature broken, no workaround | < 1 hour | Notify team lead |
| P3 | Feature degraded, workaround exists | < 4 hours | Normal channels |
| P4 | Minor issue, cosmetic or low-impact | < 24 hours | Next sprint |
When unsure: Triage UP (P2 → P1), not down. Downgrade after investigation.