support-brief

Transforms an already-investigated customer issue (root cause known, fix identified or applied) into a short, non-technical engineering-to-CS brief — one natural message, led by the finding, that you paste into Slack for the support team.

Triggers: /support-brief, support brief, brief for support, resumen soporte, brief for CS

Purpose

Engineering investigations produce dense, technical artifacts (stack traces, logs, root-cause analyses, code references). Non-technical teammates handling the customer relationship need a much smaller artifact: what happened, who is affected, what we did about it, and what they should say next.