Customer Support Skill

Purpose

Design and implement AI-powered customer support systems — from FAQ bots to full ticket routing and escalation pipelines with human handoff.

Activation

Load this skill when the user asks about:

• Building a customer support chatbot or virtual agent
• Designing ticket routing and prioritization logic
• Creating escalation workflows (bot → human)
• Writing support response templates
• Implementing RAG-based knowledge base search
• Setting up SLA tracking and breach alerts
• Customer Support Agent implementation (Priority #1 build for this project)

System Architecture