Monitoring & Alerting — Commerce

Overview

Generic infrastructure monitoring (CPU, memory, error rate) is insufficient for e-commerce — you need commerce-domain metrics: checkout funnel conversion rates, payment success/failure breakdown by gateway and card type, cart abandonment rates, and inventory out-of-stock events. This skill covers setting up monitoring across different platforms and instrumenting custom storefronts with OpenTelemetry, building dashboards for commerce KPIs, and setting up alerts that fire before revenue impact becomes visible in sales reports.

When to Use This Skill

• When setting up observability for a new headless storefront or commerce service
• When an incident occurred and you had no alerting in place to catch it early
• When you need real-time visibility into checkout performance and payment failures
• When diagnosing a drop in conversion rate that may be caused by a technical issue
• When preparing SLOs (Service Level Objectives) for the checkout flow before a major sale

Core Instructions

Step 1: Determine your platform and what you can monitor