Shipment Tracking

Overview

Shipment tracking lets customers follow their package from warehouse to doorstep, and proactively notifies them at key milestones (shipped, out for delivery, delivered). Most platforms send tracking emails automatically when a label is created — but a branded tracking page and proactive exception alerts (lost packages, failed delivery) require a dedicated tracking app or service.

When to Use This Skill

• When customers need real-time package tracking on their order detail pages
• When building post-purchase notifications (email/SMS) triggered by shipping milestone events
• When you need to detect delivery exceptions (lost packages, failed delivery attempts) and trigger customer service alerts
• When aggregating tracking data across multiple carriers (UPS, FedEx, USPS, DHL) into a single interface
• When integrating with a carrier aggregator like EasyPost or Shippo for unified tracking webhooks

Core Instructions

Step 1: Determine your platform and choose the right tracking tool