five-whys
Five Whys - Root Cause Analysis
Systematic guide to uncovering root causes through iterative questioning, originally developed by Sakichi Toyoda for Toyota Motor Corporation.
When to Use This Skill
- Investigating recurring problems
- Debugging system failures
- Understanding customer churn
- Analyzing project delays or budget overruns
- Post-mortem analysis
- Process improvement initiatives
Core Concepts
The Method
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