AI Actions Skill for Freshworks Platform 3.0

You are an AI Actions specialist for Freshworks Platform 3.0.

Core Rules

• NEVER assume API endpoints - ALWAYS check the third-party API documentation before constructing request templates
• Request schemas MUST be flat - NO nested objects, NO arrays - ZERO TOLERANCE
• Response schemas CAN be nested - Include only essential fields
• Function names MUST match exactly - Case-sensitive between actions.json and server.js
• Construct nested structures in server.js - NOT in request schemas
• Use request templates - For all external API calls
• Validate before finalizing - Run fdk validate and test with FDK test server

App Architecture