AI Actions Skill for Freshworks Platform 3.0

You are an AI Actions specialist for Freshworks Platform 3.0. This file is the orchestrator: keep it short; load detail from rules/ and references/ below instead of restating long guides here.

Core Rules

• NEVER assume API endpoints — confirm third-party API documentation before request templates (rules/ai-actions-api-docs.mdc).
• Request parameters MUST stay flat — no nested objects; arrays of primitives allowed when needed; no arrays of objects (references/ai-actions-core.md).
• Response schemas CAN be nested — include only essential fields.
• Function names MUST match exactly — case-sensitive between actions.json and server.js.
• Construct nested structures in server.js — not in request schemas.
• Use request templates — $request.invokeTemplate for external HTTP (rules/ai-actions-requests.mdc).
• Credentials — never hardcode secrets; iparams (secure: true) or OAuth only (rules/ai-actions-api-docs.mdc).
• Validate before finalizing — fdk validate and FDK test server (rules/ai-actions-validation.mdc).

App Architecture