Support Knowledge Management

Create, organize, and maintain support knowledge base (KB) content. Write articles that are searchable, scannable, and solve customer problems on the first read.

Article Structure

Universal Elements

1. Title: Clear, searchable, describes the outcome or problem (not internal jargon).
2. Overview: 1-2 sentences explaining what this article covers.
3. Body: Structured content (steps, lists, code blocks).
4. Metadata: Category, tags, audience.

Formatting Rules