Ticket Grooming

Investigate one or more tickets, then post structured "Triaging Notes" as a comment. Notes are written for two audiences: PMs who need to understand the issue and prioritize it, and engineers who need to know where to start.

Announce at start: "Using ticket-grooming to investigate [ticket(s)]."

Inputs

Extract from the user's message:

• Ticket key(s) or URL(s) (e.g., ABC-1234, https://your-site.atlassian.net/browse/ABC-1234, #42)
• OR a verbal description of the issue
• Flags:
  • --dry-run — preview without posting
  • --full — post the full report (no collapsed section)
• Mode: --full flag > grooming-mode in CLAUDE.md > default (short)

Depth Calibration

Not every ticket needs the full pipeline. Match investigation depth to the ticket's complexity.