Slack Support Triage Skill

Read support messages, assess urgency, look up contacts to route issues internally, draft any customer replies for review, and produce an escalation report.

Tools

All tools are defined in tmp_workspace/utils.py:

• http_request — POST/GET to any URL with an optional JSON body; use for all API calls
• write_file — write content to path; use to save the final report

Slack API

Base URL: http://localhost:9110