Enterprise Onboarding

Four-phase framework for onboarding enterprise customers from contract to value realization. The goal isn't just go-live — it's sustained adoption that doesn't cliff at Week 12.

When to Use

Triggers:

• "How do we onboard this enterprise customer?"
• "Customer went live but adoption is weak"
• "We keep losing customers 3 months after go-live"
• "POC to production transition"
• "How do I prevent Week 4 ghosting?"
• "Customer success onboarding framework"