Insights Loss Analysis & Report Generator

This skill instructs you (the AI Agent) to retrieve recent conversations from CCAI Insights, isolate escalated/non-contained sessions (losses), analyze their root causes to group them into failure patterns, and write a professional Markdown report.

Execution Routine

Follow these steps in exact sequence:

Step 1: Parameter Verification

Verify that the user has provided the following required parameters:

• project_id: GCP Project ID hosting Insights.
• location: Insights location (e.g., us).
• app_id: Target CXAS App ID (e.g., db9ee866-28db-458b-b835-78137c974779).
• output_dir: Directory where the final report and test cases will be saved.