retell

Installation
SKILL.md

Retell Platform Skill

Overview

Retell is a conversational AI platform for building voice agents. Users connect Retell agents to Getflowetic to monitor call quality, track agent performance, and analyze conversation patterns.

Vocabulary

  • call: A single voice interaction between a Retell agent and a caller
  • agent: A configured Retell voice agent with an LLM backend and voice
  • call_status: Call outcome — ended or completed (success) vs other (failure)
  • disconnect_reason: Why the call ended (agent_hangup, user_hangup, error, silence, max_duration)
  • duration_ms: Call length in milliseconds
  • start_timestamp / end_timestamp: Unix timestamps for call timing

Key Metrics for Dashboards

  • Call Volume: Total calls over time — trend chart on started_at
  • Success Rate: Percentage of calls with successful outcome — hero stat
  • Avg Duration: Average call length in ms — supporting metric card
  • Agent Breakdown: Calls per agent — pie chart on agent_name/workflow_name
  • Disconnect Reasons: Why calls end — pie chart for quality monitoring
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Feb 28, 2026