Retell Platform Skill

Overview

Retell is a conversational AI platform for building voice agents. Users connect Retell agents to Getflowetic to monitor call quality, track agent performance, and analyze conversation patterns.

Vocabulary

• call: A single voice interaction between a Retell agent and a caller
• agent: A configured Retell voice agent with an LLM backend and voice
• call_status: Call outcome — ended or completed (success) vs other (failure)
• disconnect_reason: Why the call ended (agent_hangup, user_hangup, error, silence, max_duration)
• duration_ms: Call length in milliseconds
• start_timestamp / end_timestamp: Unix timestamps for call timing

Key Metrics for Dashboards

• Call Volume: Total calls over time — trend chart on started_at
• Success Rate: Percentage of calls with successful outcome — hero stat
• Avg Duration: Average call length in ms — supporting metric card
• Agent Breakdown: Calls per agent — pie chart on agent_name/workflow_name
• Disconnect Reasons: Why calls end — pie chart for quality monitoring