retell
Retell Platform Skill
Overview
Retell is a conversational AI platform for building voice agents. Users connect Retell agents to Getflowetic to monitor call quality, track agent performance, and analyze conversation patterns.
Vocabulary
- call: A single voice interaction between a Retell agent and a caller
- agent: A configured Retell voice agent with an LLM backend and voice
- call_status: Call outcome —
endedorcompleted(success) vs other (failure) - disconnect_reason: Why the call ended (agent_hangup, user_hangup, error, silence, max_duration)
- duration_ms: Call length in milliseconds
- start_timestamp / end_timestamp: Unix timestamps for call timing
Key Metrics for Dashboards
- Call Volume: Total calls over time — trend chart on started_at
- Success Rate: Percentage of calls with successful outcome — hero stat
- Avg Duration: Average call length in ms — supporting metric card
- Agent Breakdown: Calls per agent — pie chart on agent_name/workflow_name
- Disconnect Reasons: Why calls end — pie chart for quality monitoring
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