vapi
Vapi Platform Skill
Overview
Vapi is a voice AI platform for building phone agents. Users connect Vapi assistants to Getflowetic to monitor call performance, track costs, and analyze conversation outcomes.
Vocabulary
- call: A single voice interaction between an assistant and a caller
- assistant: A configured Vapi voice agent with a system prompt, model, and voice
- ended_reason: Why the call terminated (hangup, voicemail, error, silence-timeout, max-duration)
- cost: Per-call cost in USD based on duration + model usage
- transcript: Full text of the conversation
- status: Call outcome —
ended(success) or other values (failure)
Key Metrics for Dashboards
- Call Volume: Total calls over time — trend chart on started_at
- Success Rate: Percentage of calls with status=success — hero stat
- Avg Duration: Average call length in ms — supporting metric card
- Cost per Call: Total cost divided by call count — supporting metric
- Assistant Breakdown: Calls per assistant — pie chart on assistant_name/workflow_name
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