jira-service-management
jira-jsm
Complete ITSM (IT Service Management) and ITIL workflow support for Jira Service Management (JSM).
Risk Levels
| Operation | Risk | Notes |
|---|---|---|
| List service desks/queues | - |
Read-only |
| Get request/SLA status | - |
Read-only |
| Search knowledge base | - |
Read-only |
| List customers/orgs | - |
Read-only |
| Create request | - |
Easily reversible (can cancel) |
| Add comment (public) | - |
Can delete |
| Add comment (internal) | - |
Can delete |
| Create customer | - |
Can remove |
| Create organization | - |
Can delete |
| Create asset | - |
Can delete |
| Transition request | ! |
Can transition back |
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