catalog-items
Service Catalog Development for ServiceNow
The Service Catalog allows users to request services and items through a self-service portal.
Catalog Components
| Component | Purpose | Example |
|---|---|---|
| Catalog | Container for categories | IT Service Catalog |
| Category | Group of items | Hardware, Software |
| Item | Requestable service | New Laptop Request |
| Variable | Form field on item | Laptop Model dropdown |
| Variable Set | Reusable variable group | User Details |
| Producer | Creates records directly | Report an Incident |
| Order Guide | Multi-item wizard | New Employee Setup |
Catalog Item Structure
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