GlideRecord Best Practices for ServiceNow

GlideRecord is the primary API for database operations in ServiceNow. Following these patterns ensures efficient and secure queries.

Basic Query Patterns

Get Single Record by sys_id

var gr = new GlideRecord("incident")
if (gr.get("sys_id_here")) {
  gs.info("Found: " + gr.getValue("number"))
}

Get Single Record by Field

var gr = new GlideRecord("sys_user")