Knowledge Management for ServiceNow

Knowledge Management enables creating, organizing, and sharing knowledge articles.

Knowledge Architecture

Knowledge Base (kb_knowledge_base)
    ├── Category (kb_category)
    │   ├── Article (kb_knowledge)
    │   │   ├── Feedback (kb_feedback)
    │   │   └── Use (kb_use)
    │   └── Article
    └── Category
        └── Article

Key Tables