performance-analytics
Performance Analytics for ServiceNow
Performance Analytics (PA) provides advanced reporting and KPI tracking capabilities for measuring and improving business processes.
PA Architecture
Component Hierarchy
PA Dashboard
├── Widgets
│ ├── Scorecard Widget
│ ├── Time Series Chart
│ ├── Breakdown Pie Chart
│ └── Single Score
├── Indicators
│ ├── Number of Open Incidents
│ ├── Average Resolution Time
│ └── SLA Compliance Rate
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