predictive-intelligence
Predictive Intelligence for ServiceNow
Predictive Intelligence uses machine learning to automate categorization, routing, and recommendations.
PI Capabilities
| Capability | Use Case |
|---|---|
| Classification | Auto-categorize incidents, cases |
| Similarity | Find similar records |
| Clustering | Group related items |
| Regression | Predict numeric values |
| Recommendation | Suggest next actions |
Key Tables
| Table | Purpose |
|---|---|
ml_solution |
ML solution definitions |
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