request-management
Request Management for ServiceNow
Request Management handles service requests from catalog items through fulfillment.
Request Hierarchy
Request (sc_request)
├── Request Item (sc_req_item) - RITM
│ ├── Catalog Tasks (sc_task)
│ └── Variables (sc_item_option_mtom)
└── Request Item
└── Catalog Tasks
Key Tables
| Table | Purpose |
|---|
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