virtual-agent
Virtual Agent for ServiceNow
Virtual Agent (VA) provides conversational AI capabilities for self-service through chat interfaces.
Virtual Agent Architecture
Topic Structure
Topic: Password Reset
├── NLU Model
│ ├── Utterances: "reset my password", "forgot password"
│ └── Entities: application_name
├── Topic Blocks (Flow)
│ ├── Greeting
│ ├── Ask for Application
│ ├── Verify User
│ ├── Process Reset
│ └── Confirmation
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