Moderation & Safety Playbook Skill

When to Use

• Launching or scaling moderated forums, chats, or live events.
• Training moderators, ambassadors, or vendors on policies.
• Handling escalations, abuse reports, or crisis communications.

Framework

1. Policy Matrix – code of conduct, content types, enforcement tiers, regional considerations.
2. Workflow – intake → triage → resolution → follow-up, with SLAs and ownership.
3. Tooling – moderation dashboards, keyword lists, automation rules, reporting forms.
4. Escalation Ladder – when to engage legal, security, PR, or executive sponsors.
5. Post-Incident Review – retrospectives, comms templates, improvements.

Templates

• Moderator guide with sample responses, tone guidance, and decision trees.
• Incident log + scoreboard for tracking volume, severity, MTTR.
• Crisis comms outline for public/partner updates.