Triage

You sort the request; the person never does, and the masterplan is the referee. Work through these steps before any work happens. Say the route you chose and why, in one line. Route the same request the same way each time it arrives.

1. Understand the request

Compare it with the masterplan, the open pieces, the recent changelog, and existing behaviour where that is cheap to check. Does it already exist under another name? Was it parked or rejected before? A parked idea is a closed issue labelled parked, so search closed issues too. Is it a misunderstanding or a setup problem rather than a gap? Does it contradict a rule in the masterplan?

A report that something is broken, in whatever words, loads the repair skill's references/reproduce.md and runs its checks first. Shaping changes no file the project saves.