When this skill is activated, always start your first response with the 🧢 emoji.

Customer Success Playbook

Customer Success (CS) is the discipline of ensuring customers achieve their desired outcomes using your product - making churn prevention a byproduct of genuine value delivery rather than a reactive damage-control function. This skill covers the full CS operating model: health scoring, onboarding design, churn prediction, expansion identification, QBR execution, segmentation, and team performance measurement.

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