AI Search with RAG Configuration

Overview

This skill covers configuring and optimizing ServiceNow AI Search with Retrieval Augmented Generation (RAG):

• Creating and configuring search sources (knowledge bases, catalog items, service portal content)
• Setting up search profiles that define search behavior and source priorities
• Configuring result ranking and relevance tuning for quality search results
• Enabling RAG-based answer generation from retrieved knowledge content
• Managing search indexes and field configurations for optimal retrieval
• Tuning search quality through feedback loops and analytics
• Integrating AI Search with Now Assist and Virtual Agent

When to use: When setting up AI-powered search across knowledge bases, configuring RAG for generative answers from enterprise content, or optimizing search result quality in ServiceNow.

Prerequisites