approval-workflows
Service Catalog Approval Workflows
Overview
This skill covers approval management for service catalog items:
- Understanding approval architecture
- Configuring approval rules and conditions
- Multi-level and parallel approvals
- Approval delegation and coverage
- Timeout, reminder, and escalation configuration
- Monitoring and managing approval requests
When to use: When setting up approval processes for catalog items, troubleshooting stuck approvals, or implementing complex approval routing.
Prerequisites
- Roles:
catalog_admin,approval_admin, oradmin - Access: sysapproval_approver, sc_ic_aprvl_type_defn, sc_ic_aprvl_defn tables
More from happy-technologies-llc/happy-platform-skills
happy-platform-skills
Reusable development patterns and automation recipes for enterprise platforms - 180+ skills across 23 categories
17scheduled-jobs
Comprehensive guide to creating and managing ServiceNow scheduled jobs - run frequencies, conditional execution, performance optimization, error handling, and debugging
4flow-generation
Generate ServiceNow Flow Designer flows from natural language descriptions including triggers, actions, conditions, subflows, approval flows, notification flows, and data manipulation flows
4application-scope
Manage scoped application development including setting application context and update set alignment
4scripted-rest-apis
Comprehensive guide to creating, securing, and testing Scripted REST APIs in ServiceNow for custom integrations and external system connectivity
4automated-testing
Comprehensive Automated Test Framework (ATF) guide for creating, managing, and executing automated tests in ServiceNow
4