Service Catalog Approval Workflows

Overview

This skill covers approval management for service catalog items:

• Understanding approval architecture
• Configuring approval rules and conditions
• Multi-level and parallel approvals
• Approval delegation and coverage
• Timeout, reminder, and escalation configuration
• Monitoring and managing approval requests

When to use: When setting up approval processes for catalog items, troubleshooting stuck approvals, or implementing complex approval routing.

Prerequisites