Audit and Compliance

Overview

This skill covers comprehensive audit and compliance capabilities in ServiceNow:

• Querying sys_audit table for configuration and data changes
• Tracking user activity across the platform
• Generating compliance reports for regulatory requirements
• Detecting anomalous patterns indicating security threats
• Building audit dashboards and alerts

When to use:

• Regular compliance audits (SOX, HIPAA, PCI-DSS, GDPR)
• Security investigations
• User activity forensics
• Change tracking and accountability
• Anomaly detection and alerting