business-rules
Business Rules Development
Overview
Business rules are server-side scripts that execute when records are displayed, inserted, updated, deleted, or queried. They are the backbone of ServiceNow automation.
- What problem does it solve? Automates record-level logic, enforces data integrity, and triggers workflows based on record changes
- Who should use this skill? ServiceNow developers building custom automation logic
- Expected outcomes: Well-structured, performant business rules that follow ServiceNow best practices
Prerequisites
- Roles:
adminor scoped app developer role - Knowledge: JavaScript fundamentals, GlideRecord API basics
- Access: sys_script table, target table for business rule
- Related skills:
admin/script-execution,admin/update-set-management
When to Use Business Rules
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