Business Rules Development

Overview

Business rules are server-side scripts that execute when records are displayed, inserted, updated, deleted, or queried. They are the backbone of ServiceNow automation.

• What problem does it solve? Automates record-level logic, enforces data integrity, and triggers workflows based on record changes
• Who should use this skill? ServiceNow developers building custom automation logic
• Expected outcomes: Well-structured, performant business rules that follow ServiceNow best practices

Prerequisites

• Roles: admin or scoped app developer role
• Knowledge: JavaScript fundamentals, GlideRecord API basics
• Access: sys_script table, target table for business rule
• Related skills: admin/script-execution, admin/update-set-management

When to Use Business Rules