Catalog Item Generation

Overview

This skill enables the generation of complete service catalog items from natural language descriptions. It covers:

• Creating catalog items in sc_cat_item with all required fields from plain-text descriptions
• Generating catalog variables (questions/fields) in item_option_new based on item requirements
• Assigning items to categories via sc_category and sc_cat_item_category
• Configuring approval rules and workflows for the item
• Setting up variable sets, UI policies, and client scripts for dynamic form behavior
• Publishing items to specific catalogs and categories for end-user access

When to use: When service owners describe a new catalog offering in plain language and need it translated into a fully configured ServiceNow catalog item with variables, approvals, and fulfillment rules.

Value proposition: Reduces catalog item creation time from hours to minutes, ensures consistent variable naming and configuration, and applies organizational standards for approvals and fulfillment automatically.

Prerequisites