Change Management Lifecycle

Overview

This skill provides end-to-end guidance for managing changes in ServiceNow following ITIL best practices. It covers the complete lifecycle from Request for Change (RFC) creation through Post-Implementation Review (PIR).

Change Management Goals:

• Minimize risk of service disruption
• Ensure proper authorization and documentation
• Enable controlled implementation of changes
• Facilitate continuous improvement through PIR

Change Types Covered:

• Normal: Standard approval workflow, CAB review
• Standard: Pre-approved, low-risk, repeatable changes
• Emergency: Expedited process for urgent fixes

Prerequisites