Configuration Item Discovery

Overview

Configuration Items (CIs) are the foundation of the CMDB. This skill covers:

• Understanding the CI class hierarchy
• Discovering and classifying CIs
• Creating CIs manually when automated discovery isn't available
• Maintaining CI data quality
• Establishing CI relationships

When to use: When populating or maintaining the CMDB, onboarding new infrastructure, or validating CI data.

Prerequisites

• Roles: cmdb_admin or itil with CMDB write access
• Access: CMDB tables (cmdb_ci and subclasses)
• Knowledge: CMDB class structure, CI attributes