Data Classification

Overview

Data classification is critical for security, compliance, and governance. This skill covers:

• Discovering and identifying sensitive data fields across ServiceNow
• Implementing data masking strategies for PII/PHI protection
• Automated PII/PHI discovery using patterns and heuristics
• Applying classification labels to tables and fields
• Compliance with GDPR, HIPAA, PCI-DSS, and other regulations

When to use:

• Initial security assessment of ServiceNow instance
• Preparing for compliance audits (GDPR, HIPAA, SOX, PCI-DSS)
• Implementing data privacy controls
• Setting up data masking for non-production environments
• Creating data governance policies