Data Import

Overview

This skill covers the complete data import lifecycle in ServiceNow using Import Sets and Transform Maps:

• Understanding the Import Set architecture
• Configuring data sources (file, JDBC, LDAP, REST)
• Creating and configuring Transform Maps
• Field mapping strategies and transformations
• Transform scripts (onBefore, onAfter, onStart, onComplete)
• Coalesce fields for matching and deduplication
• Error handling and rollback strategies
• Scheduled imports and automation
• Performance optimization for large datasets

When to use: When importing external data into ServiceNow, performing ETL operations, migrating data between systems, or setting up recurring data synchronization.

Who should use this: Developers, administrators, integration specialists, and data migration teams.