Document Extraction

Overview

This skill provides a structured approach to extracting structured data from documents using ServiceNow Document Intelligence. It helps you:

• Configure and manage extraction templates in sn_doc_template for different document types (invoices, contracts, forms, purchase orders)
• Submit documents for extraction via the sn_doc_intelligence_extraction pipeline
• Define field mappings in sn_doc_intelligence_field_map to map extracted data to ServiceNow table fields
• Review and validate extraction results from sn_doc_intelligence_extraction_result
• Set up validation rules to ensure data quality and flag low-confidence extractions
• Handle extraction failures and retrain models for improved accuracy

When to use: When you need to process documents at scale (batch invoice processing, contract metadata extraction, form digitization), when manually entering data from documents is error-prone or time-consuming, or when setting up new document processing pipelines.

Plugin required: com.sn_doc_intelligence

Prerequisites