Executive Dashboard

Overview

This skill generates executive-level ITSM KPIs and dashboard data for ServiceNow. It enables you to:

• Calculate MTTR (Mean Time to Resolve) and MTBF (Mean Time Between Failures)
• Generate incident resolution and first contact resolution rates
• Aggregate data for executive dashboards
• Compare performance across time periods
• Identify trends requiring executive attention

When to use: For preparing executive briefings, board reports, monthly IT performance reviews, or automated dashboard data generation.

Prerequisites