Sidebar Summarization

Overview

This skill generates concise, mobile-optimized sidebar summaries for field technicians working within ServiceNow Field Service Management. The sidebar summary provides at-a-glance context that technicians need while on-site, without requiring them to navigate through multiple records.

Key capabilities:

• Produce a compact summary of the current work order or task context
• Highlight critical customer information, site access instructions, and contact details
• Surface asset service history and known issues for the equipment being serviced
• Display SLA countdown and priority indicators in a scannable format
• Include safety warnings, required tools, and prerequisite checklist items
• Provide quick-reference links to related records and knowledge articles

When to use: When a field technician opens a work order task on their mobile device and needs immediate context about the job, customer, asset, and any safety or logistical considerations before beginning work.

Prerequisites